FAQ & Help

UK mainland addresses.

Delivery is calculated by parcel weight and shown on the cart page before you pay — there's never a surprise added at checkout. Orders over a certain value qualify for free delivery, and the cart tells you when that applies.

Use track your order with the email you ordered with and the order number from your confirmation email (shown as #XXXXXXXX). If you have an account, your order history shows the same thing.

Check your spam folder first — confirmation emails come from orders@thetangy.com. If it's genuinely not there, get in touch and we'll look it up.

Yes — as a UK consumer you can cancel for any reason within 14 days of receiving your order. Full details, including the exceptions, are on the returns & cancellations page.

If you have an account, open the order in your order history and use the "Request return" form. If you checked out as a guest, contact us with your order number and we'll sort it.

Pierced jewellery, for hygiene reasons, once the packaging has been opened. The returns policy covers this in full.

Card payments are handled by Stripe — we never see or store your card details. Prices shown include VAT.

Buy one like any other product and a unique code is emailed out automatically. To redeem, enter the code on the cart page before checking out — the balance comes off your total, and anything left over stays on the card for next time.

Not on the same order — our payment provider treats them as mutually exclusive, so when a gift card is applied the discount-code field isn't shown for that order.

Often, yes. On any out-of-stock product page there's a "notify me" box — leave your email and you'll get a message the moment it comes back in. We only use that address for that one alert.